qq44 Privacy Policy

1. Introduction

qq44 ('we', 'us', 'our') operates an online casino and sports betting platform serving users in Bangladesh. We are fully committed to respecting and protecting the privacy and personal data of everyone who uses our website and services. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the rights you have over your own data.

This policy applies to all visitors, registered players, and anyone who interacts with qq44 through our website, mobile experience, support channels, or any other point of contact. We encourage you to review this document periodically, as we may update it from time to time to reflect changes in our practices or applicable regulations.

2. Information We Collect

To provide you with a secure, compliant, and personalised gaming experience, qq44 collects several categories of personal information. The types of data we may collect include, but are not limited to, the following:

• Identity information: full name, date of birth, nationality, and government-issued identification documents required for account verification (KYC).
• Contact information: email address, phone number, and residential or billing address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: payment method details, transaction history, and deposit or withdrawal records processed through bKash, Nagad, Rocket, Upay, or linked bank accounts.
• Technical information: IP address, device identifiers, browser type and version, operating system, and session logs collected automatically when you access our platform.
• Behavioural and usage data: pages visited, games played (cricket betting, slots, live casino, crash games), bet history, bonus usage, and preferences recorded during your sessions.
• Communication records: messages, emails, and chat transcripts exchanged with our customer support team.

3. How We Use Your Information

qq44 uses the personal data we collect for clearly defined, lawful purposes only. Your information is never used in ways that go beyond the scope of what is described below:

• To create, verify, and manage your qq44 account, including identity verification (KYC) and age confirmation (players must be 21 years or older).
• To process financial transactions including deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to detect or prevent fraudulent activity.
• To deliver and improve our gaming services, personalise your betting and gaming experience, and send you relevant promotional offers or bonus notifications where you have consented to receive them.
• To comply with applicable laws, resolve disputes, enforce our Terms & Conditions, and cooperate with regulatory or law-enforcement authorities where legally required.

4. Legal Basis for Processing

qq44 processes your personal data on the following legal grounds: (a) Contractual necessity — processing is required to fulfil our agreement with you as a registered player, including account management, game access, and payment processing; (b) Legal obligation — processing is required to comply with applicable anti-money laundering, responsible gaming, and data-protection regulations; (c) Legitimate interests — we process certain technical and analytical data to operate, secure, and improve our platform; and (d) Consent — where we rely on your explicit consent (for example, to send marketing communications), you may withdraw that consent at any time by contacting our support team.

We do not use your data for automated decision-making that produces legal effects without human oversight. Any profiling we conduct is used solely to improve your experience and to identify responsible gaming concerns, not to exclude or penalise you automatically.

5. Sharing of Personal Data

qq44 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data only in the following limited circumstances:

• Service providers: trusted third-party vendors who assist in operating our platform, processing payments (bKash, Nagad, Rocket), delivering customer support, or performing technical maintenance — all bound by strict confidentiality obligations.
• Legal and regulatory authorities: where we are legally required to disclose information to government bodies, law-enforcement agencies, or regulatory authorities in connection with legal proceedings or compliance obligations.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

6. Data Security

qq44 takes data security seriously. We implement a range of technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, restricted staff access on a strict need-to-know basis, regular security audits and vulnerability assessments, and secure storage protocols for sensitive financial and identity data.

While we apply industry-best security practices, no system can guarantee absolute security. In the event of a data breach that poses a significant risk to your rights, we will notify affected users promptly and take all reasonable steps to contain and remediate the incident.

7. Your Rights as a User

As a qq44 user based in Bangladesh, you have the following rights regarding your personal data. You may exercise any of these rights by contacting our support team at the email address provided in this policy:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right of rectification: if any information we hold about you is inaccurate or incomplete, you may request that it be corrected.
• Right of erasure: you may request the deletion of your personal data where we no longer have a legal basis to retain it, subject to our legal retention obligations.
• Right to restrict or object to processing: in certain circumstances you may request that we limit how we use your data, or object to a specific type of processing we carry out.

We aim to respond to all data rights requests within 30 days of receipt. Some requests may take longer if they are complex or if a high volume of requests are being handled simultaneously — in such cases we will inform you within the initial 30-day period.

8. Data Retention

qq44 retains your personal data only for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable law. In practice, this means: account data is retained for the lifetime of your active account and for a minimum period following account closure as required by anti-money laundering and financial regulations; transaction and betting records are retained as required by financial compliance obligations; and support communications are retained for up to 2 years from the date of last contact.

When your data is no longer required, we delete or anonymise it in a secure and irreversible manner. If you close your qq44 account and request erasure, we will action your request subject to any legal retention periods that apply.

9. Children and Age Restrictions

qq44 is strictly for adults aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If you believe that a minor has registered on our platform or provided personal data without authorisation, please contact our support team immediately so we can investigate and, where confirmed, delete the data and close the account. We take underage gambling extremely seriously and have verification processes in place to detect and prevent it.

10. Third-Party Links and Services

Our platform may reference game providers and software studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers operate under their own privacy practices. qq44 is not responsible for the data-handling practices of third-party providers, and we encourage you to review their privacy documentation independently where relevant.

Payment processing for deposits and withdrawals is handled by trusted local payment partners including bKash, Nagad, and Rocket. These services are governed by their own terms and privacy policies, which we recommend you review. qq44 does not store your full bKash, Nagad, or Rocket credentials on our servers.

11. Cookies and Tracking Technologies

qq44 uses cookies and similar technologies to enhance your experience, remember your preferences, maintain session security, and understand how our platform is used. Cookies are small text files placed on your device by your browser. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period or until deleted).

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on our platform, including login persistence and game session continuity. We do not use cookies to track your activity outside of the qq44 platform.

12. Changes to This Privacy Policy

qq44 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will revise the 'Last Updated' date at the top of this document and, where appropriate, notify registered users by email or through a prominent notice on our platform. Your continued use of qq44 following any update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to remain informed.

13. Contact and Data Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the way qq44 handles your personal data, please do not hesitate to contact us. Our support team is available to assist you and will do its best to address your enquiry promptly.

You may reach us by email at: [email protected] — please include your registered username or account ID in your message so we can locate your records and respond efficiently. We are committed to treating all data-related enquiries with confidentiality and respect.